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I Call BullSh*t: Authors Shouldn’t Read Reviews

productReviewI know I haven’t been the best about blogging regularly lately. So many new things going on and so many excuses to give you.  So now, I wanted to get back into this with the regular feature I promised, but never delivered on. The I Call Bullshit series where I take things I was told starting out in writing and blow them apart.  The first one was on how I was told that social media marketing was really easy.  It is not.  This time I am going to go over a big one.

I was always told, don’t read the reviews of your work.  Just ignore them all and keep putting out books.  But that is complete bullshit. Perhaps if you are George R.R. Martin you can pass on reading the reviews, I suppose your success tells you what you need to know.  But even still, I think he should be reading his reviews too. And who knows, maybe he is.

First people tell you that everyone is a critic, and this is true. It is also true that you can’t please everyone.  Some people will genuinely hate your work and for no other reason than your style. Not every book is good for everyone. I think once you realize that, there isn’t any reason not to read the reviews.  Even the bad ones have something for you in them.

And there is the reason you should be reading your reviews, there is feedback from actual readers there. You would listen to your Beta readers if they told you they didn’t like something, you may not change it, but you would listen. So why wouldn’t you listen to the person who paid money for it? Some of that money you received.  Readers should be the reason you are writing stories. So to ignore their comments is a spit in the face of the reason you write.  Sure, you may write for yourself. Or you may write because you like to create. But if you took that writing and had it published in anyway, you did it because you wanted someone else to read it.  So you should be listening to their reviews.

Reviews, good and bad, are a precious gift. They are so hard to get.  I have had just one review on Volition Agent since July 6th of 2013. One review and a year of nothing.  Broken Trust has had just one review since itsrelease over a month ago.  And Dissolution of Peace has 20 reviews, but it has taken three years to amass that many.  So getting reviews is far from easy. I have given away free copies asking for a review in return. I have done promotions to get the book in thousands of hands through a KDP free day.  And, I’ve begged and pleaded with my friends to write a review. And it doesn’t come easy.

The point is this. Even a bad reviewer took the time. Something so many readers will not do.  They took the time to tell the author and other customers how they felt about the book. So I make sure to check them at least weekly and to read them. I do this because it is feedback. Feedback from someone who took the time to let other readers know what they liked and disliked.  It is the reviews that lead to a second edition of Dissolution of Peace, because there was consistent feedback that too many typo and grammar mistakes slipped through the cracks.  And it is the same set of reviews that has pushed me to get the sequel out.

And I am not just talking about Amazon or Goodreads reviews.  I am also talking about the blogger, the Facebook comment, the Tweet, and all the other ways that authors get a review.  We should be reading those because they speak volumes about what we are doing right and what we are doing wrong (or at least not to our reader’s enjoyment).

Because I will tell you my stance.  Getting no reviews for a full year, that stings a whole lot more than getting a sub-par review.  I am sure there are people who read it who must have liked it, but they couldn’t be bothered to review it. And that feels like I did something really wrong.

I have noticed a shift starting to happen in this “don’t read reviews” movement. That is the independent author.  Authors like me who are publishing our own work.  I am seeing more and more independent authors saying that we should be reading reviews. And I think this comes from the fact that we are typically the struggling artists who finally decided to take our work into our own hands and put it out there for the world to see. And, we are desperate to know if we made the right choice.

valid-stampThe main difference is that Traditionally Published Authors already have that validation. They have an agent, editor, and publisher that loved their work enough to put it out on shelves and stamp it with their name. Where as the independent author, the only validation that our work gets is from the readers.

But, as time passes I suspect we will continue to shift away from this idea that authors should avoid their reviews. I think it is important we listen to our readers and become better from it.

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Broken Trust Release Party is Over!

Whew! The month long release party is over. And boy has it been nuts! First of all I learned a lot about marketing a big release, and I wanted to share with you the things I learned. This way perhaps you can have a big start to your marketing project too!

1. Don’t waste your time with preorders!

I put a lot of work on setting up preorders, and I even had massive discounts. And not one person preordered the book.  Not one. Despite all the promotion of it, no one order one.  Not even my family. I don’t know why that is. I think it has to do with the fact that people would rather order from a trusted source. But I don’t know that for sure. And since Amazon won’t let me do preorders on there, I just was stuck with doing it through PayPal.  In any case, this is the third time I have offered preorders, and the first time I have offered it for an extended period of time (three weeks).  And I have never made a preorder sale. So I won’t be wasting the energy setting up that on Paypal and my website.

2. Plan your release early in the party.

My goal with this party had been to build a buzz, and create preorders. I think I did get the buzz going, but since my book didn’t release until the end of the party, I think I may  have lost out on some sales potential.  So for my next book, the release party will come either right after the book releases or maybe just a week into it.  That will be a better option.

3. Too many giveaways means too few entries.

There were so many giveaways in this party. Book a Day in May, Goodreads, Grand Prizes, Kindles. I just had so many.  I really liked the Book a Day in May.  I will do that again, but I don’t think I will do it the same way. Perhaps one entry form with a drawing each day.  This way entrants don’t have to fill out so many forms. That does get rather tedious.   I’ll be experimenting with Raffle Copter to see if that can be done. I also don’t think I will release a book in May while doing this giveaway.

I think the magic number for giveaways is 1 at a time. Yeah, just one.  Otherwise it is hard to focus on them and get a lot of people entering. Of course, GoodReads tends to always draw a lot of entries. But RaffleCopter is solely based on how much work you put into marketing it.  So I will limit myself to just one.

4. Hire a Blog Book Tour Company

I did a blog book tour with Dissolution of Peace, I hired OrangeBerry to do it. And while I wasn’t 100% satisfied, I did get a much better response from it. Putting on a book tour is harder than it looks. I tried to do it myself with Broken Trust. I wound up with four days unfilled out of ten total days. That is really bad for such short tour. With OrangeBerry I ordered 30 days and they gave me 30 days, with most of those 30 being within a 30 day period. So from now on I will pay a little bit of money and not have all the hassles of doing it myself. This includes all the scheduling, finding bloggers, and coordinating the releases.  It just wasn’t worth it to try and do it for free.

5. No one cares about the games.

I created Quizzes for the tour, two of them. And they were hardly touched. I had a trivia game, no one showed up to play. I did an answer this question and win a book, no one did it. I did a first five to share this link wins, and no one shared it. People just didn’t care about the games. They could enter to win without jumping through hoops. Do I think I would have better success with less giveaways? No. I’ve tried this time and time again and it never works.

6. Trivia Facts and Quotes from the book.

Now this I think I will do again.  This people seemed to like. One of the the things people liked most: These quotes and Trivia facts were not accompanied by any “buy me” links. People seemed to like that they could get a sneak peek at the book and not be followed with a “buy me” sales pitch. That’s just it, it wasn’t a direct sales pitch. It was a marketing tool, that is for sure. But, it is not direct and in your face.  The quotes on the graphic (picture) rather than in the body was also really successful for shares and re-tweets. But I think next time I will mix up the quotes with different graphics. I think after a bit, people see the same graphic and assume it is the same quote.  And to be fair, I didn’t think of this graphic idea myself, I saw S.M. Boyce doing it of her books. So naturally I borrowed the idea.

7. Scheduling your posts for various times works.

It is very tedious work.  I planned every promo post for the entire month. I planned them for different times through out the day.  Why did I do this? Because my followers probably check at different times. And I wanted to make sure no one group of followers always saw the same thing.  So I spread it out and it seems to have works. No one complained of post overload and I didn’t lose any followers during the release party.  Also, I never posted the same stuff at the same time on both Facebook and Twitter. I always spread it out. It is a pet peeve of mine when people post the exact same stuff at the exact same time on all their social media. Why follow all of them then?  Anyway, that seemed to work out too.

8. Hire someone to do your Book Trailer

I’ve always hired someone to do my cover art, but did the book trailers myself.  This time I hired someone, and it seems to get a better response from viewers. It is being shared more, that is for sure. So from now on I will hire someone to do them. It just makes sense. I’ll stick with writing and leave the graphic arts to those that know what they are doing.

9. Plan for things to not go as planned.

I got hired a started a new job right in the middle of all this. Had I planned to just do the tweets live, this never would have worked out.  Luckily I scheduled them and they could go on while I tried desperately to focus on my new job. There were also technical issues with the blog tour. So I had to handle those. There were broken links, and unexpected blog posts (which I welcome), and much more to deal with on the fly.  So you have to be prepared for things to not always go as you planned they would.

10. Did this work?

I don’t really know.  I sold 3 Kindle copies on release day.  Not exactly the flying off the shelves that I hoped for. But also there were still giveaways going on. And I secretly hope that people are just waiting to buy to see if they win the book. But experience tells me that isn’t the case. I hoped to create a buzz and the only way to measure that is in sales, though that isn’t a fair measurement. So hopefully the sales pick up now that word is getting out that the book has released. Perhaps releasing the book sooner in the party would have created more sales over the month.  Time will tell on that.

Creating buzz when you are a small time writer is not easy. Many of your “followers” are not paying much attention to you. And you don’t have any name made for yourself. You can’t expect instant results.  My only hope is that as each book comes out, more and more progress is being made in the that direction. Eventually I hope to be able to say that I slowly built a name for myself. And this was one step in that build.

 

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I Call BullSh*t: Social Media Marketing is Easy

Dung-heapI’ve decided to start a new regular post call “I Call Bullshit”.  In these articles I will take  common themes, rules, myths, and legends about writing and publishing, and I will call out the bullshit behind all of them.  Call me the Mythbuster of the writing world. Unless that violates some copyright, then just call me Richard.

Anyway, one of my favorite sayings is, “I call bullshit.”  Why? It has so much more of a punch than, “I don’t think that is true. ”

This time around I tackle the myth that Social Media marketing is easy.  You wouldn’t believe how much I heard this starting out as a business owner, and now as a writer.  And on the surface it sounds easy.

Here are some of the things I have heard:

All you have to do is post a lot and people will follow you and buy your products.

Once you have followers, the word will get out about your projects.

If you write engaging articles, people will continue to read your blog.

Getting followers is easy.

Well, I call bullshit.

I am not a social media expert, and I think anyone who claims to be an expert better have some concrete evidence to this title.  But, I have used social media for my old security business.  And I currently use if for my writing, and for Plasma Frequency.  I am constantly on social media, not just for business but for personal use too.

First, simply posting doesn’t attract followers.  You have to post things that either engage your audience or entertains them.  And you have to get them to like it enough to share (or ReTweet or ReBlog) it to their followers.  And it has to be good enough that their followers than choose to follow you.  This can be excellent articles, a hilarious Tweet, information that your audience might enjoy, or anything like that.

Again, that sounds easy, but it isn’t. Lets look at my author account on Twitter.  I’ve been on Twitter for going on three years.  Not a long time, but I have almost 4,000 tweets in that time.  Or,  roughly four tweets a day.  That doesn’t sound like a lot and compared to others, I am a novice.  But, even still I can only think of maybe twenty tweets that actually gained mass popularity and directly resulted in adding one or two follower.  I know of only three tweets that directly brought on 10 or more followers.

Now, my blog on the other hand does tend to attract more followers with each post.  I usually get one follower for every three to four posts I make.  But, I have had some posts, such as my self publish one, that brought on a ton of followers.  And my articles on writing tend to draw more attention that my promotional posts (I’m getting to that).

I haven’t had a a follower of Facebook is ages.  Facebook is becoming the vast wasteland of social media marketing.  And I will get to that soon.

Now, posts resulting in purchases…. I hate to tell you this.  But I can not account a single sale on any product to Social Media posts.  Not one.  For one reason it is hard to measure that.  I am sure people see my book is out and go buy it.  But my guess is most of those people were going to buy it anyway because they know me, or know my work.  They just needed the reminder it was out now.  But, how many people have read this blog and decided they wanted to buy my book?  There is no way to really know that.

I will say, as a big time consumer of books, I have never seen a promotional post by an author I didn’t know and decided to buy it.  My promotional post I mean “Here is my book link.  Please go buy it.” Followed by a link.  Any why not?  Well that is a lot like a hard sale.  Imagine walking into the car dealership, which is already a hard sell location, and the first think the salesman said to you was, “Here is a car, please buy it.”  You probably would leave.  And I doubt you would buy the car, you know nothing about it.

The same is true in social media.  You need to get people to buy your books because they like what you have to say.  That means they like what you post on your blog, the Tweets you post, the Facebook things you share.  And then, only every now and then, you give them a reminder that you have a book out.  Or you integrate reminders through out your posts.  I often reference my books and my magazine in posts.  But not in a “Buy me now” way, but in an example or a causal reference.  Like product placement on TV.

And that takes a lot of work.  I go back through my blog posts to add these links you see.  I have to constantly update my website and blog to show relevant books.  And even still those only result on a few clicks.

Promotional posts are not outlawed.  There are several promotional rules out there.  Some say the one-in-three rule, or the one-in-five rule.  I personally use the one-in-ten rule.  That is that one in ten of my tweets or Facebook posts are promotional.  Now, that doesn’t mean that I count my tweets.  It is a general rule of thumb.

Lets say you are lucky to have a vast amount of followers.  I certainly don’t.  But maybe you are lucky.  You may actually be unlucky.  Here is why:

Facebook has stacked the deck against authors, especially broke ones.  It is a game of percentages. Not all those people will see your posts.  Not even half of them will.  Not even a quarter of them, unless of course you pay for that.  Promote your post and it will pop up everywhere and to everyone, even people not following you. But it comes at a price.  Of my last few posts on my Author Page, only 2.5% to 8% of my followers saw the posts I made.  On Plasma Frequency’s page it was a bit better, 9% to 41%.  Note, the 41% was on those posts that were shared by others (like when an new issue releases and all the authors share).

So here lies the problem with Facebook:  Getting Followers, and getting those followers to see what you post.  The solution, and the only one I know of, is to pay Facebook.

But I am a small press that doesn’t make a profit.  My books are not making a profit yet either.  I am unemployed, trying to make a living off of writing.  I don’t have “extra” money to pitch into a Facebook campaign.  And even if I did, a little research will show you that there are plenty of people who didn’t get much for their money.  And what would I have to pay to get all my posts seen all the time? My wallet just started crying at the thought of it.

You may be thinking Twitter is the way to go.  Sorry, to tell you that simply being free has not solved the problem.  Getting followers can be easy.  Follow a shit-load of people and so many will follow you back.  Then, I know people who go back and unfollow all the people who don’ follow back… I call bullshit on that too, but that is another topic.

Anyway, I see people with 5k followers and following 5k people.  I follow 400 people on my account.  When I go on Facebook, I can go back for an entire day and read all the post from a day.  Maybe it would take an hour, or two tops.  Go on Twitter, I can read Tweets for four hours, and only get about 3 hours down my timeline.  There are so many people out there shouting on Twitter that things get lost.  Some of my favorite Tweeters are constantly missed by me.  I find myself skimming over my timeline and bypassing any tweet with a link in it.  Anything that sounds like “buy me”.

And that got me thinking. If I am doing that with 400 people, what is the person who follows me with 5k other people they are following.  I can guarantee they are not reading Tweets by a small time author with sarcastic humor.  So while Facebook will tell you that they are not showing your posts to everyone.  Twitter is showing it to everyone, but I contend that just as few are actually reading what you Tweet.

And, WordPress tells me how many views I get on each article I write.  None of them add up to all of the followers I have.  In fact of the last ten posts, the readers number worked out to about 25%, on average, of my follower count.  And that is just the ones that clicked the link.  Not that actually read the article.

And if that is the case, simply having followers does not mean they are hearing about your projects.

Write engaging articles, Tweets and posts, and people will read what you write.  Well, what the hell is engaging? You can answer that for yourself, but not for other people.  It sounds easy.  Just write about writing.  Sorry, but every independent author and writer out there is putting out self help articles on their blog.

So what makes yours stand out from the crowd?  Your personality.  Certainly the fact that this feature has “bullshit” in it will mean some readers won’t read it.  But, it is also giving this article a bit of my own style.  Regular readers know that I tend to have a rambling, sarcastic, and sometime crass humor in the topics I write about.  Every single one of my blogs oozes with my opinion, and that gives it my own flair.  You can get my information anywhere, but my opinions and humor you can only find from me.

All that still doesn’t mean new followers.  They have to find your blog, Twitter, or Facebook before they even decide if they want to read what you say.  And while WordPress does well to attract new people to my articles, the rest is up to me.  It isn’t easy.  And, I can write one really good article, but not everyone is going to read it.

Finally, getting followers is easy.  Three years I have been fighting my way up to getting good quality followers.  And you see, that is the real trick here folks.  Getting followers is easy.  You can get thousands of egg avatar followers on Twitter, but those bots aren’t reading shit you write.  You can use programs to gain more followers, or be part of “Team Follow Back” and get thousands of followers quickly.  But they are not reading what you say, and that defeats the entire point of everything you’ve been working for.  Why write at two thousand word blog, such as this one, if no one reads it?  Why keep tweeting away when no one is reading them?  That is not an effective social media marketing strategy.  That is a scam of trying to make yourself look popular in the hopes that you might get more followers based on your perceived popularity.  It won’t work.

There is only one way to get quality followers on any social media platform.  Time.  Develop a strategy and stick with it.  Modify it as you find out what works, and keep plugging away.  I certainly get more hits to my blog now than I did three years ago.  My interactions on Twitter have gone up.  But it takes a lot of hard work.  Why do think major companies hire social media team members to manage their pages?  Because it takes a full time marketing team to really work on it.  And let’s face it you are only doing it part time around all the other jobs of being a writer, publisher, and/or editor.

To say social media marketing is easy is complete bullshit.  Like all marketing, it takes time, strategy, know how, and hard work.  It also takes the added step of being social and being yourself.  There is nothing easy about it.

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